Administration Officer



Johannesburg, ZA

Date:  06-Sep-2022


Requisition Details & Talent Acquisition Consultant

REQ 120545 Thembi Mtshali

Job Family

Administration, Operations and Facilities

Career Stream

Administration, Transactional Processing and Production

Leadership Pipeline

Manage Self: Technical

FAIS Affected

Job Purpose

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Essential Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate

Job Responsibilities

•    Action customer requests by capturing and processing the Leads on the relevant system.
•    Action Application leads from the various sources across the channels
•    Perform from the various lead sources in order to track the team’s statistics
•    Contribute to revenue increase by driving the submitted sales to completion.
•    Provide Support in facilitating deals across the Dealer and Private Sales Channels
•    Capture applications into the relevant systems for approval.
•    Liaise with Clients in regards to the progress of their application.
•    Make contact with Dealers as and when needed to assist client and dealer bring a deal to a close
•    Assist and support in various campaigns as and when they are launched.
Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
•    Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
•    Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
•    Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
•    Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
•    Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
•    Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
•    Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems

Preferred Qualification

  • Diploma: Financial Management / Diploma in Business Administration

Minimum Experience Level

  • 0-3 Years experience in Office Admin

Technical / Professional Knowledge

•    MS Packages
•    Email
•    Powerpoint
•    Excel
•    Word

Behavioural Competencies

  • Communication
  • Collaborating
  • Customer Focus
  • Initiating Action
  • Work Standards
  • Managing Work

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