POST 25/13 : SENIOR ICT TECHNICIAN
SALARY : R294 321 per annum (Level 07)
CENTRE : Pretoria
REQUIREMENTS : A Grade 12 Certificate, a three-year National Diploma or Bachelor’s degree in
Information Technology/ Systems or equivalent qualification (NQF 6/7 as
recognised by SAQA) with 3 years’ experience in offering ICT technical support
services. Proficient in MS Excel and MS Word. Generic Competencies: Quality
of work, Reliability, Initiative, Interpersonal relations, Planning and execution,
Communication. Teamwork. Technical Competencies: Knowledge of Microsoft
environment (e.g. Microsoft Certified Solutions Associate (MCSA) /Microsoft
Certified System Engineer (MCSE). A+, N+. Knowledge of transversal systems
(BAS, LOGIS and PERSAL). Information Technology Infrastructure Library
(ITIL) Foundation. Understanding of Internet Protocol (IP) Telephony and
Mobile Devices. Technical troubleshooating skills on Local Area Network
(LAN)/Wide Area Network (WAN) equipment and software.
DUTIES : The successful candidate will perform the following duties: Provide ICT second
and third line support to all end users. Update, resolve and escalate incidents
in accordance with the agreed processes daily, must ensure the processes
defined for the environment are complied with. Ensure proactive detection of
incidents through available tools i.e. monitoring, events and alerts. Participate
in identifying gaps and risks in the current processes and technical
environment to ensure continuous improvement of the ICT services.
Transversal Systems installation and support (BAS, LOGIS and PERSAL).
ENQUIRIES : Ms K Mpudi Tel No: (012) 334 0829
APPLICATIONS : Applications may be submitted electronically via email at:
cogta021@hslabour1.co.za
For application enquiries contact Elginita Moodley Tel No: (011) 468 4192
CLOSING DATE : 04 August 2023