SALARY : R294 321 per annum (Level 07)

CENTRE : Pretoria

REQUIREMENTS : A Grade 12 Certificate, a three-year National Diploma or Bachelor’s degree in

Information Technology/ Systems or equivalent qualification (NQF 6/7 as

recognised by SAQA) with 3 years’ experience in offering ICT technical support

services. Proficient in MS Excel and MS Word. Generic Competencies: Quality

of work, Reliability, Initiative, Interpersonal relations, Planning and execution,

Communication. Teamwork. Technical Competencies: Knowledge of Microsoft

environment (e.g. Microsoft Certified Solutions Associate (MCSA) /Microsoft

Certified System Engineer (MCSE). A+, N+. Knowledge of transversal systems

(BAS, LOGIS and PERSAL). Information Technology Infrastructure Library

(ITIL) Foundation. Understanding of Internet Protocol (IP) Telephony and

Mobile Devices. Technical troubleshooating skills on Local Area Network

(LAN)/Wide Area Network (WAN) equipment and software.

DUTIES : The successful candidate will perform the following duties: Provide ICT second

and third line support to all end users. Update, resolve and escalate incidents

in accordance with the agreed processes daily, must ensure the processes

defined for the environment are complied with. Ensure proactive detection of

incidents through available tools i.e. monitoring, events and alerts. Participate

in identifying gaps and risks in the current processes and technical

environment to ensure continuous improvement of the ICT services.

Transversal Systems installation and support (BAS, LOGIS and PERSAL).

ENQUIRIES : Ms K Mpudi Tel No: (012) 334 0829

APPLICATIONS : Applications may be submitted electronically via email at:

For application enquiries contact Elginita Moodley Tel No: (011) 468 4192

CLOSING DATE : 04 August 2023

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