RECEPTIONIST REF NO: DHET36/08/2022
Branch: Corporate Management Services
Directorate: Internal Communications and Client Services
SALARY : R176 310 per annum (Level 05)
CENTRE : Pretoria
REQUIREMENTS : An appropriate bachelor’s degree/national diploma (NQF Level 6) in Public
Relations/Communication or equivalent qualification. A minimum of 1-2 years
of work experience in Reception is required, On-site training with 18 months of
proven Reception experience in the handling of the public and other
stakeholders and providing them with information concerning the Department
of Higher Education and Training services will be an advantage. Proficiency in
English is a requirement and the ability to speak 3 of the other official
languages would be an added advantage. Computer literacy includes a good
working knowledge of the Microsoft Office packages. Excellent telephone
etiquette and office administration. Excellent communication skills both written
and verbal. Excellent interpersonal skills. Ability to take ownership of enquiries
and queries. Self-motivated and disciplined. Good ethics. Excellent customer/
client orientation. Innovative and energetic. Work under pressure with minimal
supervision.
DUTIES : Attend to visitors. Respond to visitors’ enquiries, queries and complaints
concerning Higher Education, Science and Technology efficiently and
effectively. Follow up on uncollected messages and refer them to the relevant
staff members to deal with. Obtain client information by interviewing them and
verifying information. Strive to respond to the visitor in his/her own preferred
language. Maintains communication equipment by reporting problems. Ensure
customer satisfaction. Provide the public and other stakeholders with service
that exceeds their expectations. Write reports.
ENQUIRIES : Mr P Mtshali Tel No: 012 312 5089 / Mr R Kgare Tel No: 012 312 5442 / Mr D
Moyane Tel No: 012 312 5165
APPLICATIONS : DHET invites applicants to apply online on the New Z83 form by accessing the
Departmental Website (click the ‘apply now’ button) or
http://z83.ngnscan.co.za/apply
verification, and previous employment verification). Applications received after
the closing date will not be considered. “DHET is committed to providing equal
opportunities and practising affirmative action employment. It is our intention
to promote representativity in terms of (race, gender, and disability) in the
organisation. Women and people living with disability will receive preference in
all DHET posts”.
CLOSING DATE : 02 September 2022