POST 30/63 : IT TECHNICIAN: CORPORATE MANAGEMENT SERVICES REF NO:
DHET32/08/2022
Branch: Technical and Vocational Education and Training
Component: Gauteng/Free State Regional Office
(Re-advertised and candidates who had previously applied may re-apply)
SALARY : R261 372 per annum (Level 07)
CENTRE : Johannesburg (Post is based in Gauteng/Free State Regional Office)
REQUIREMENTS : An appropriate bachelor’s degree/national diploma (NQF Level 6) in
Information Technology or equivalent qualification. A minimum of one (1) to
two 2) years’ work experience in the Information Technology field as an IT
Technician. The industry-recognised certifications such as MCSE/ MCITP, A+,
N+ Security +, ITIL as well as other IT governance frameworks will be an added
advantage. Good communication, problem-solving, ICT infrastructure support
and Customer relationship skills. Network Administration, IT Service
Management. Sound knowledge of COBIT 5 Foundation, ITIL and other IT
Governance frameworks. Installation and support of transversal systems (BAS,
PERSAL and LOGIS). Willingness to travel and a valid driver’s licence.
DUTIES : To provide Local Area Network and Desktop support services: Creating a user
account on desktop and laptop (mailbox and windows). Unlocking of password
using AdminPack. Setting up desktops, printers, and data projectors.
Configuring mainframe applications. Provide support for data migration during
computer setup. Provide telephonic support. Troubleshooting of all issues
reported. Gather and analyse users’ issues in ICT and provide solutions.
Provide support for identified Level 8 and/or Level 9 issues where configuration
solutions have already been documented on the ITIL. IT helpdesk services:
Provide first-level contact and convey resolutions to customer issues as equested by level 8/9. Perform any other related function as requested by
Supervisor.
ENQUIRIES : Mr P Mtshali Tel No: 012 312 5089 / Mr R Kgare Tel No: 012 312 5442 / Mr D
Moyane Tel No: 012 312 5165
APPLICATIONS : DHET invites applicants to apply online on the New Z83 form by accessing the
Departmental Website (click the ‘apply now’ button) or
http://z83.ngnscan.co.za/apply
NOTE : following the easy prompts/instructions. Upload the supporting documents
namely, (1) a comprehensive CV, and (2) copies of all qualifications (including
matriculation), identity document, valid driver’s licence, and any other
document (where required). A fully completed and signed Z83 form will be
considered. A user guide and ‘how to’ videos will assist in how to complete the
form and digital signature. Only shortlisted candidates will be required to submit
certified documents/copies on or before the day of the interviews. It is the
applicant’s responsibility to have foreign qualifications evaluated by the South
African Qualification Authority (SAQA). Candidates whose appointments
promote representativity in terms of race, gender, and disability will receive
preference. All shortlisted candidates for SMS posts will be subjected to a
technical exercise that intends to test relevant technical elements of the job,
the logistics of which will be communicated by the Department. The successful
candidate(s) will be required to undergo a Competency Assessment. One of
the minimum entry requirements for the SMS position is the Pre-entry
Certificate. No appointment will take place without the successful completion
of the pre-entry certificate and submission thereof. For more details on the pre-
entry course visit: https://www.thensg.gov.za/training-course/sms-pre-entry-
programme/. The candidate(s) will be required to sign an annual performance
agreement, disclose his/her financial interests, and be subjected to security
clearance. If you have not been contacted within three (3) months of the closing
date of this advertisement, please accept that your application was
unsuccessful. Suitable candidates will be subjected to personnel suitability
checks (criminal record check, citizenship verification, qualification/study
verification, and previous employment verification). Applications received after
the closing date will not be considered. “DHET is committed to providing equal
opportunities and practising affirmative action employment. It is our intention
to promote representativity in terms of (race, gender, and disability) in the
organisation. Women and people living with disability will receive preference in
all DHET posts”.
CLOSING DATE : 02 September 2022