POST 13/65 : HELP DESK OFFICER REF NO: DOT/HRM/2023/24
Branch: Public Transport
Chief Directorate: Public Transport Regulation
Directorate: National Public Transport Regulator
Sub-directorate: NPTR Institutional Support
SALARY : R269 214 per annum (Level 07)
CENTRE : Pretoria
REQUIREMENTS : An appropriate NQF level 6 qualification in Transport Management or
Transport planning or Public Management or Administration plus a minimum
of two (2) years relevant experience in a Public Transport environment. The
following key competencies are essential: Good customer service; excellent
written and verbal communication skills; knowledge of NLTA (Act 05 of 2009)
and its regulation; National Land Transport Information System; computer
literacy (MS Word, Power Point, Excel etc.). Good understanding of how the
machinery of government works including the linkages between the spheres of
government. Good interpersonal skills and report writing; organising abilities;
ability to work in a team; willing to work beyond normal working hours.
DUTIES : The successful candidate will be responsible to: Provide assistance to the
client at the Helpdesk: Perform a general review of clients’ documentation. Give
attention to specific circumstances of the client in order to establish what is
required and whether the client has any specific needs. Provide application
forms to the applicants. Handle public enquiries with regard to the status of
their applications. Confirm if the applicants have deposited the application fee
into the bank account. Allocate and capture the account reference number on
all supporting documents. Facilitate the lodging of applications: Verify
documents/relevant systems: (OLAS) Operating Licence. Administration
System and (RAS) Registration Administration System. Attach and complete a
checklist. Capture applications on National Land Transport Information System
(NLTIS). Maintain compliance with document management. Conduct cash
management process. Create and store files. Follow up on all the transactions.
Ensure that information on operator representatives is recorded. Ensure
register of accredited operators is kept and available for inspection. Provide
copies of documents when necessary. Refer applicants to appropriate
counters. Provide assistance in processing of operating licence and facilitates
the accreditation process. Cross-check Tax Clearance Certificate or
Compliance Certificate. Obtain criminal record on SAPS 69. Obtain Certificate
of Fitness COR before issue an operating licence. Adhere to conditions
imposed by the NPTR. Process application for accreditation and re-
accreditation. Check if tourist operators are fit and proper persons to operate
tourist transport service. Refer application to tourist authorities and Provincial
Regulatory Entities (PREs). Issue operating licence for tourist operators and
interprovincial services. Attend to ad-hoc issues. Deal with public inquiries.
Ensure proper hand-over of files from/to the next section. Prepare progress
reports
ENQUIRIES : Mr Thabisho Lokwalo Tel No: 012 309 3572
NOTE : Preference will be given to African Male, Coloured Male /Female, White
Male/Female, Indian Male/Female and persons with disabilities are
encouraged to apply for the position.
APPLICATIONS : Department of Transport, Private Bag X193, Pretoria, 0001 or hand deliver at
the 159 Forum Building, Cnr Struben and Bosman Street, Pretoria
FOR ATTENTION : Recruitment Unit. Room 4034.
CLOSING DATE : 05 May 2023