Position
Administration Officer
Details
Location:
Johannesburg, ZA
Date: 06-Sep-2022
Reference:
Requisition Details & Talent Acquisition Consultant
REQ 120545 Thembi Mtshali
Job Family
Administration, Operations and Facilities
Career Stream
Administration, Transactional Processing and Production
Leadership Pipeline
Manage Self: Technical
FAIS Affected
Job Purpose
To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
Job Responsibilities
• Action customer requests by capturing and processing the Leads on the relevant system.
• Action Application leads from the various sources across the channels
• Perform from the various lead sources in order to track the team’s statistics
• Contribute to revenue increase by driving the submitted sales to completion.
• Provide Support in facilitating deals across the Dealer and Private Sales Channels
• Capture applications into the relevant systems for approval.
• Liaise with Clients in regards to the progress of their application.
• Make contact with Dealers as and when needed to assist client and dealer bring a deal to a close
• Assist and support in various campaigns as and when they are launched.
Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems
Preferred Qualification
- Diploma: Financial Management / Diploma in Business Administration
Minimum Experience Level
- 0-3 Years experience in Office Admin
Technical / Professional Knowledge
• MS Packages
• Email
• Powerpoint
• Excel
• Word
Behavioural Competencies
- Communication
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work